FAQ

How does free shipping work?

We offer FREE shipping worldwide on any purchase of any value. Very simple, and straight forward. 

Order Processing

99% of orders leave the warehouse within 3-5 days of payment. Once you place an order just sit tight and once we ship it out to you we will let you know all about it via e-mail :)

Delivery Times

The delivery times vary depending on where your order must be shipped too, and where your order is shipped from. We source our products from wholesalers and manufacturers from all over the world. When an order is made they are shipped from one of many storage facilities that house our goods from anywhere from the Far East, USA or Europe. This is why sometimes a product might take longer than a couple of days to arrive. If you ever need more info on your order always contact us or  send an e-mail to our support team, support@dropuniversal.com. We are here to help :)!

Contact us

You can contact us by sending us an email at support@dropuniversal.com

Payment Types

We currently accept PayPal and all major credit cards

Will my order be shipped in one package?

For logistical reasons, items in the same purchase will sometimes be
sent in separate packages, even if you've specified combined shipping.
Please keep this in mind when receiving deliveries.

How secure is my personal information?

Drop Universal adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

How to get featured on our Instagram?

Tag us with your latest accessories or use the hashtag #DropUniversal, and we will choose the best images to be featured on our Instagram. 

Returns

Please note that items on sale or purchased with a coupon code are final sale and cannot be returned or exchanged.

  • Return shipping reimbursement is currently available for orders over $50
  • Returned items must be in original, unopened condition, including tags, booklets, labels, stickers and any other packaging materials.
  • You may request a refund, exchange or store credit.
  • Please contact us with your order ID for the return address.
  • Upon receiving your returned ordered and checking the items are in returnable condition, the refund/store credit will be issued within 14 working days.